After Hours, Weekends and Holiday Support

You have been directed to this web page because you are trying to contact HomeTrak Technical Support during non-business hours.
Please use one of the options below to try and resolve your problem prior to contacting a support.
If none of these options resolve your issue please feel free to contact us using one of the methods listed below.

How to View Product Help

This section is designed to help you find answers to your questions and problems.  There are multiple ways to find help within our software.  We have listed those ways below.

HomeTrak Companion

  • Look for answers in our Help System

    • To open the 'Help System' click the Help button in the upper right-hand corner of the Main Module screen.

HomeTrak Version 7.1

  • Make certain you are running the most current version of the software.

    • To verify you are running the most current version go to the main HomeTrak screen and click on the 'Customer Support' icon in the lower right-hand corner.  Next, click the 'Software Updates' button and allow the update program to check to see if any new updates are available for downloading.  If none are available all the check boxes will remain blank and you can exit all screens and return back to the main HomeTrak screen.  If any boxes are checked, you should download the updates by clicking the 'Start Update Download' button when the updates are finished you can exit all screens and HomeTrak completely.
    Restart HomeTrak to have the new updates applied on your workstation.

  • Look for answers in our eManual or Training Movies found in the HomeTrak Learning Center.

    • To get to the HomeTrak Learning Center go to the main screen of HomeTrak and click on the 'User Help System' icon in the lower right-hand corner. To access our electronic manual click the 'On-Line Help' (v7.0) or 'eManual' (v7.1) button at the top of the screen . If you click on an item on the left of the screen it will be selected or expand for further selections options, information about the selected topic will appear on the right of the screen. To access our Training Movies on the main HomeTrak Learning center screen click the module buttons on the left-hand side then select the movie you wish to view.

Contacting Support

If at any time you have questions that are not answered in the areas mentioned above or you can't find what you are looking for, please feel free to contact us directly.

Technical Support
Emergency After Hours, Weekend & Holiday Pager Support

If you have an emergency and need support please call our support number and select the pager option.

Hours Available:  9:00AM - 8:00PM (Eastern Time Zone)

When leaving a voice mail message for support please include the following information:

  • HomeTrak ID/Company Code
  • Company Name
  • Contact Name
  • Phone Number (including area code); where you may be reached and for how long (Please no 800 numbers as they don't work from Canada).
  • Brief description of your issue.
Emailing Technical Support

Please email assistance@hometraksupport.com and be as specific as you can in your email.  The more details you have about your problem or errors, the easier it will be for Technical Support to answer your questions fully.  Thank-you.